Shipping Information

Effective Date: August 1, 2026
Last Updated: August 1, 2026

This Shipping Information page explains how online orders placed with Skaggs Performance LLC, doing business as BOLDEN Nutrition (“BOLDEN Nutrition,” “BOLDEN,” “we,” “us,” or “our”) are processed, shipped, tracked, and delivered.

Please review this information before placing an online order.

1. Shipping Destinations

BOLDEN Nutrition currently ships only to eligible addresses within the United States.

We do not currently ship internationally.

Orders submitted with an international shipping address may be declined or cancelled.

Shipping may not be available to every:

• State;
• Territory;
• Military address;
• Post office box;
• Remote location; or
• Address restricted by a carrier, manufacturer, product rule, or applicable law.

Available shipping options will be displayed during checkout based on the order and delivery address.

2. Order Processing

Online orders are generally processed within [1–3 business days] after payment is successfully authorized.

Business days are Monday through Friday, excluding federal holidays and days when BOLDEN Nutrition is closed.

Order processing time is separate from carrier transit time.

Processing may include:

• Payment verification;
• Fraud screening;
• Inventory confirmation;
• Product inspection;
• Order picking;
• Packaging;
• Label creation; and
• Transfer to the shipping carrier.

An order is not considered shipped merely because a shipping label has been created. Carrier tracking may take time to update after the package is transferred to the carrier.

3. Processing Delays

Processing may take longer during:

• Product launches;
• Sales and promotions;
• Holidays;
• Periods of unusually high order volume;
• Severe weather;
• Inventory discrepancies;
• Product shortages;
• Payment review;
• Fraud-prevention review;
• Carrier interruptions;
• Store closures; or
• Other circumstances outside our reasonable control.

If we cannot ship an order within the timeframe promised when the order was placed, we will provide notice and offer the options required by applicable law, which may include agreeing to a revised shipping date or cancelling the unshipped order for a refund.

4. Estimated Delivery Times

Delivery estimates shown during checkout begin after the carrier receives the package.

Estimated delivery consists of:

1. BOLDEN Nutrition’s order-processing time; plus
2. The carrier’s estimated transit time.

For example, a shipping method described as “2–5 business days” generally refers to estimated carrier transit time after shipment, not the total time beginning when the order is submitted.

All delivery dates are estimates unless we expressly state in writing that a particular date is guaranteed.

We do not guarantee delivery by a specific date for:

• Events;
• Competitions;
• Vacations;
• Birthdays;
• Holidays;
• Training cycles;
• Supplement depletion;
• Meal plans; or
• Other customer deadlines.

Please order early enough to account for processing time and possible carrier delays.

5. Shipping Methods and Carriers

Available shipping methods and carriers may vary based on:

• Delivery address;
• Product weight;
• Product dimensions;
• Order value;
• Product type;
• Carrier availability; and
• Applicable shipping restrictions.

We may use carriers such as:

• United States Postal Service;
• UPS;
• FedEx;
• A regional carrier;
• A local delivery provider; or
• Another qualified shipping service.

Selection of a shipping method does not guarantee that a specific carrier will be used unless the checkout page expressly states otherwise.

We may select or change the carrier when necessary to fulfill the order using a substantially comparable shipping service.

6. Shipping Charges

Shipping charges are calculated and displayed during checkout before the order is submitted.

Charges may be based on:

• Package weight;
• Package dimensions;
• Delivery destination;
• Shipping method;
• Carrier rates;
• Order value;
• Product type; and
• Promotional eligibility.

Applicable shipping charges are nonrefundable after an order has shipped, except when required by law or when BOLDEN Nutrition determines that the charge resulted from our error.

Any free-shipping offer is subject to the offer’s stated terms, exclusions, minimum purchase amount, eligible destination, and promotional period.

Taxes and discounts may not count toward a free-shipping threshold unless the offer states otherwise.

7. Order Confirmation

After an order is submitted, we will generally send an order confirmation to the email address provided during checkout.

The confirmation indicates that we received the order. It does not necessarily mean that:

• Payment has been finally approved;
• Inventory has been confirmed;
• The order has been accepted;
• The order has shipped; or
• Every item can be fulfilled.

We reserve the right to decline, limit, or cancel an order for reasons described in our Terms and Conditions.

Please review the order confirmation promptly and contact us immediately if you notice an error.

8. Shipping Confirmation and Tracking

When an order ships, we will generally send a shipping confirmation containing available tracking information.

Tracking information may take up to 24–48 hours to display movement after a label is created.

Carrier tracking is maintained by the carrier. BOLDEN Nutrition does not control the timing or accuracy of carrier scans.

A lack of an immediate scan does not necessarily mean the package has not been transferred or is lost.

Customers are responsible for monitoring tracking information and arranging prompt retrieval of delivered packages.

9. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Before placing an order, confirm:

• Recipient name;
• Street address;
• Apartment, suite, building, or unit number;
• City;
• State;
• ZIP Code;
• Telephone number, when requested; and
• Any necessary delivery instructions.

BOLDEN Nutrition is not responsible for delays, delivery failures, losses, or additional charges caused by an address that was entered incorrectly or incompletely by the customer.

10. Address Changes

Contact us immediately if you need to request an address correction.

Email:

info@boldennutrition.com

Use the subject line:

Address Change Request – Order #[Order Number]

Include:

• Your full name;
• Order number;
• Original shipping address; and
• Requested corrected address.

We cannot guarantee that an address can be changed after an order is submitted.

Once an order has entered processing, been packed, had a label created, or been transferred to the carrier, we may be unable to modify the address.

An address-change request is not effective unless BOLDEN Nutrition confirms the change in writing.

We are not responsible for a package delivered to the address originally provided when we were unable to complete a requested change.

11. Post Office Boxes and Military Addresses

Some carriers or products may not be eligible for shipment to a post office box.

When shipping to a P.O. box, an available postal-service method may be required.

Shipping to APO, FPO, or DPO addresses may be available for eligible nonperishable products, but transit times may be longer and tracking may be limited.

Certain products may be restricted from military or remote-address delivery.

Available methods will be shown during checkout when supported.

12. Split Shipments

An order containing multiple products may be shipped in more than one package.

Reasons may include:

• Product size;
• Inventory location;
• Availability;
• Packaging requirements;
• Carrier requirements; or
• Fulfillment timing.

You may receive separate shipping confirmations and tracking numbers.

You will not ordinarily be charged additional shipping solely because we divide an order into multiple shipments after checkout.

13. Product Availability and Backorders

Products shown on our website may become unavailable after an order is submitted because of:

• Inventory errors;
• Simultaneous purchases;
• Damaged stock;
• Manufacturer shortages;
• Discontinued products;
• Recall activity; or
• Other supply issues.

If an item is unavailable, we may:

• Cancel the unavailable item;
• Ship the remaining items;
• Contact you regarding a delay;
• Offer an alternative product;
• Hold the order with your consent; or
• Cancel and refund the affected portion.

We will not substitute a materially different product without your approval.

14. Shipping Delays

Carrier delays may occur because of:

• Weather;
• Natural disasters;
• Wildfires;
• Transportation interruptions;
• Road closures;
• Holiday volume;
• Labor disruptions;
• Equipment failure;
• Security incidents;
• Government action;
• Incorrect routing;
• Delivery-access restrictions;
• Regional emergencies; or
• Other events outside our control.

Once a package is transferred to the carrier, delivery timing is primarily controlled by the carrier.

We will provide reasonable assistance with a delayed shipment, but we cannot guarantee carrier performance or reimburse customers solely because a package arrives later than an estimated date.

This does not limit any right to cancellation or refund that applies when we fail to ship the order as required by applicable law.

15. Severe Weather and Temperature Exposure

Dietary supplements and food products may be affected by extreme heat, freezing temperatures, humidity, or prolonged exposure to environmental conditions.

Customers are responsible for:

• Monitoring tracking;
• Retrieving packages promptly;
• Avoiding prolonged exposure on porches, in mailboxes, in parcel lockers, or outdoors;
• Providing a delivery location suitable for the weather; and
• Storing products according to label instructions immediately after delivery.

Temporary softening, clumping, separation, melting, or changes in consistency may occur during transportation, particularly with products such as:

• Gummies;
• Bars;
• Chocolate-containing products;
• Snacks;
• Powders;
• Capsules; or
• Other temperature-sensitive goods.

A cosmetic or consistency change does not always mean that a product is unsafe or damaged.

Contact us within seven calendar days if you believe a delivered product was materially damaged during shipping. Do not consume a product that appears contaminated, improperly sealed, spoiled, or unsafe.

16. Prepared Meals and Perishable Products

Prepared macro-focused meals, refrigerated products, frozen products, and other perishable products may be limited to in-store purchase or local pickup unless a product page and checkout option specifically state that shipping is available.

The presence of a prepared meal on our website does not guarantee that it is eligible for parcel shipping.

When perishable shipping is offered:

• Special packaging may be used;
• Additional shipping charges may apply;
• Available destinations may be restricted;
• Delivery-day restrictions may apply;
• Expedited shipping may be required;
• A customer may need to retrieve the package immediately; and
• Refund or replacement eligibility may be subject to special requirements.

The customer is responsible for promptly retrieving, inspecting, refrigerating, freezing, or otherwise properly storing perishable products.

Do not consume a perishable item that arrives warm beyond safe limits, spoiled, improperly sealed, contaminated, or otherwise unsafe.

Contact us immediately and provide photographs before discarding the product unless disposal is necessary for immediate health or safety reasons.

17. Delivery

A package is considered delivered when the carrier’s tracking information indicates delivery to:

• The shipping address;
• A mailbox;
• A porch or entrance;
• A parcel locker;
• A mailroom;
• A building reception area;
• A front desk;
• An authorized pickup location;
• A household member;
• A person present at the address; or
• Another location selected or accepted by the carrier or customer.

Customers are responsible for ensuring that packages can be delivered safely and retrieved promptly.

18. Signature Requirements

We may require a signature for certain orders based on:

• Order value;
• Product type;
• Delivery location;
• Fraud risk;
• Carrier requirements; or
• Prior delivery issues.

If a signature is required, the customer is responsible for ensuring that an authorized person is available.

Failure to accept a signature-required delivery may result in:

• Delivery delay;
• Carrier pickup requirements;
• Return to sender; or
• Additional shipping charges.

19. Packages Marked Delivered but Not Received

If tracking shows that a package was delivered but you cannot locate it:

1. Confirm that the shipping address on your order is correct;
2. Review the carrier’s tracking page and delivery photograph, if available;
3. Check all entrances, porches, mailboxes, garages, side doors, and parcel lockers;
4. Check with household members;
5. Check with neighbors;
6. Contact building management, reception, security, or mailroom staff;
7. Allow up to 24 hours because some carriers mark packages delivered shortly before final placement; and
8. Contact the carrier to request delivery details.

Then contact BOLDEN Nutrition at:

info@boldennutrition.com

Use the subject line:

Delivered but Not Received – Order #[Order Number]

We may assist with a carrier inquiry or claim, but carrier confirmation of delivery does not automatically qualify the order for a refund or replacement.

BOLDEN Nutrition is not responsible for theft or loss occurring after confirmed delivery, except where applicable law requires otherwise.

Customers concerned about theft should consider using a secure delivery address, parcel locker, signature-required service when available, or another protected delivery arrangement.

20. Lost Packages

A package may be considered potentially lost when it has not been delivered and tracking has shown no meaningful movement beyond the carrier’s normal investigation period.

Contact us if tracking appears stalled.

We may require that:

• A specified waiting period pass;
• The customer contact the carrier;
• A carrier trace be opened;
• The customer confirm the shipping address;
• A written statement be completed; or
• Additional information be provided.

If the carrier confirms the package is lost, we may, depending on the circumstances and product availability:

• Replace the order;
• Replace the affected products;
• Issue store credit;
• Refund the affected products; or
• Provide another legally appropriate resolution.

Claims may be denied if the customer provided an incorrect address, redirected the shipment without our authorization, failed to retrieve the package, or did not cooperate with the carrier investigation.

21. Stolen Packages

BOLDEN Nutrition is not ordinarily responsible for packages stolen after the carrier confirms delivery.

We may assist by providing:

• Tracking information;
• Order documentation;
• Delivery confirmation; or
• Other information reasonably available to us.

Customers may need to:

• Contact the carrier;
• Contact building management;
• File a police report;
• Submit a claim through a package-protection provider, if applicable; or
• Contact their payment or homeowners/renters insurance provider.

Any accommodation provided for a stolen package is discretionary unless applicable law requires otherwise.

22. Damaged Shipments

Inspect the shipment promptly after delivery.

If a product arrives damaged, notify us within seven calendar days after delivery.

Email:

info@boldennutrition.com

Use the subject line:

Damaged Order – Order #[Order Number]

Include:

• Your full name;
• Order number;
• Description of the damage;
• Photographs of the damaged product;
• Photographs of the product label;
• Photographs of the shipping box;
• Photographs of the packing materials;
• Photographs of the shipping label; and
• Photographs of visible carrier damage.

Keep all products, containers, packaging, and shipping materials until the claim is resolved.

If the claim is approved, we will send return instructions and, when a return is required, a prepaid shipping label. After the damaged item is returned and verified, we will send a replacement, subject to availability.

Complete requirements are provided in our Refund Policy.

23. Incorrect or Missing Products

Contact us within seven calendar days if:

• You receive a product different from the one ordered; or
• A product shown on your order confirmation is missing.

Do not open or use an incorrect product.

Provide photographs of:

• All products received;
• The shipping box;
• The shipping label; and
• The packing slip, if included.

We will review the order and provide an appropriate resolution if the error is confirmed.

24. Undeliverable and Refused Packages

A package may be returned to us because of:

• An incorrect or incomplete address;
• Missing apartment or suite information;
• An unknown recipient;
• Refusal by the recipient;
• Failure to claim the package;
• Failed delivery attempts;
• Carrier-access problems;
• Address restrictions; or
• Failure to pay charges imposed outside our control.

If a package is returned to us as undeliverable, we will contact you when reasonably possible.

The customer may be responsible for:

• Original shipping charges;
• Return-to-sender charges;
• Reshipping charges; and
• Other carrier fees.

If an undeliverable package contains products that remain unopened, undamaged, unexpired, and suitable for resale, we may provide a refund for the eligible product price after deducting nonrefundable shipping costs and carrier charges, unless otherwise required by law.

Perishable goods, temperature-sensitive goods, or products that cannot safely be resold may not qualify for a refund after return to sender.

Refusing delivery does not create an automatic right to a refund and is not an approved method of cancelling or returning an order.

25. Customer-Requested Carrier Changes

Changes made directly with a carrier may include:

• Delivery redirection;
• Delivery hold;
• Pickup-location selection;
• Vacation hold;
• Address modification;
• Delivery-date change; or
• Signature release.

When a customer requests or authorizes a carrier change after shipment, the customer assumes responsibility for delays, loss, temperature exposure, additional charges, or delivery issues resulting from that change.

BOLDEN Nutrition may be unable to assist with a claim when the customer independently redirects or modifies delivery.

26. Order Cancellation

Contact us immediately if you wish to request cancellation.

Email:

info@boldennutrition.com

Use the subject line:

Cancellation Request – Order #[Order Number]

We cannot guarantee cancellation.

An order may no longer be cancellable after it has:

• Entered processing;
• Been charged;
• Been picked;
• Been packed;
• Had a shipping label created; or
• Been transferred to the carrier.

Online orders are final sale. A cancellation request that is not confirmed by BOLDEN Nutrition does not create a right to return the order after delivery.

27. Subscription Shipments

Automatically renewing subscription orders follow the same processing and shipping rules as other online orders.

Customers are responsible for keeping the following current before the subscription processing date:

• Shipping address;
• Billing information;
• Product selection;
• Quantity;
• Delivery frequency; and
• Account email address.

Changing an account address after a subscription order has processed may not update that order.

A subscription cancellation prevents eligible future renewals but does not cancel an order that has already entered processing.

Subscription orders are final sale except when a product is damaged, missing, or supplied incorrectly in accordance with the Refund Policy.

28. Shipping Restrictions

We may decline or cancel shipment of a product when:

• The destination is not supported;
• The carrier prohibits the product;
• Applicable law restricts the product;
• The manufacturer limits distribution;
• The product requires conditions we cannot provide;
• The address is associated with suspected fraud;
• The shipment creates a safety concern; or
• Another legitimate business or compliance reason applies.

If we cancel an unshipped item, we will refund the amount paid for that item.

29. Risk and Responsibility

Responsibility for a package may depend on applicable law, carrier terms, the delivery method, and the circumstances of the loss.

Nothing in this Shipping Information page waives a right or remedy that cannot lawfully be waived.

Customers remain responsible for:

• Providing accurate order information;
• Monitoring tracking;
• Ensuring access to the delivery location;
• Promptly retrieving packages;
• Protecting delivered products from theft and weather;
• Properly storing products; and
• Reporting eligible problems within the stated period.

30. Changes to Shipping Information

We may update our shipping practices, carriers, available destinations, rates, processing schedules, and this Shipping Information page.

The shipping terms shown or made available when an order is submitted will generally apply to that order, except when a change is required by law or agreed to by the customer.

The current version will display its effective and last-updated dates.

31. Contact Us

For shipping questions, address corrections, damaged shipments, missing products, or delivery concerns, contact:

Skaggs Performance LLC, DBA BOLDEN Nutrition
8375 Willow Street, Suite 208
Lone Tree, Colorado 80124

Email: info@boldennutrition.com

Include your order number and the nature of your request in the email subject line.