About BOLDEN Nutrition

What is BOLDEN Nutrition?

BOLDEN Nutrition is a sports nutrition and wellness retailer offering dietary supplements, prepared macro-focused meals, body composition assessments, educational consultations, and personalized product recommendations.


Our goal is to help customers make informed decisions based on their goals, training style, lifestyle, and available body composition data.

Is BOLDEN Nutrition only for competitive athletes?

No. We work with customers at every experience level, including:


  • People beginning a fitness or wellness journey;
  • Recreational gym members;
  • Strength-training athletes;
  • Bodybuilders and powerlifters;
  • CrossFit and functional-fitness athletes;
  • Runners, cyclists, and endurance athletes;
  • Hybrid athletes;
  • Busy professionals and parents;
  • Customers focused on weight management;
  • Customers interested in general health and wellness; and
  • Anyone looking for clearer guidance when choosing supplements or prepared meals.

You do not need to be an experienced athlete to shop with us or schedule a consultation.

Where is BOLDEN Nutrition located?

Our retail location is:

BOLDEN Nutrition
8375 Willow Street
Suite 208
Lone Tree, Colorado 80124

Or, you can find us online at www.boldennutrition.com

Can I shop with BOLDEN Nutrition online?

Yes. Customers may purchase eligible products through our website and have them shipped to an eligible address within the United States.


Certain prepared meals, refrigerated products, frozen products, or other perishable products may be available only for in-store purchase or local pickup.

Do you ship internationally?

No. BOLDEN Nutrition currently ships only within the United States.

How can I contact BOLDEN Nutrition?

Email us at:

info@boldennutrition.com

When contacting us about an order, include your order number in the subject line or message.

Consultations and Personalized Guidance

Do you offer free consultations?

Yes. BOLDEN Nutrition offers free educational consultations in-store and online.


During a consultation, we may discuss:

  • Your goals;
  • Training style;
  • Exercise frequency;
  • Current supplement use;
  • Dietary preferences;
  • Prepared meal options;
  • Hydration;
  • Recovery;
  • Weight-management goals;
  • Product categories; and
  • General lifestyle considerations.

Consultations are intended to help you better understand your options and make informed purchasing decisions.

How do I schedule a consultation?

Consultation booking options will be provided through our website or retail location.

You may also email info@boldennutrition.com for assistance scheduling a consultation.

What should I bring to my consultation?

You may find it helpful to bring or prepare:

  • A list of your current supplements;
  • A list of medications to review later with your physician or pharmacist;
  • Information about your training schedule;
  • Your primary fitness or wellness goals;
  • Dietary preferences or restrictions;
  • Questions about specific products;
  • Previous body composition results, if available; and
  • Any instructions your healthcare provider has given you regarding supplement use.

Do not discontinue, replace, or modify medication based on a BOLDEN Nutrition consultation.

Are consultations medical appointments?

No. BOLDEN Nutrition consultations are educational and informational only.

BOLDEN Nutrition and its staff are not acting as physicians, registered dietitians, licensed nutritionists, pharmacists, or other medical professionals.

We do not:

  • Diagnose medical conditions;
  • Treat disease;
  • Prescribe medications;
  • Provide medical nutrition therapy;
  • Replace your physician;
  • Modify medical treatment; or
  • Guarantee results.

Always consult your physician or another qualified healthcare professional before beginning a new supplement, nutrition, exercise, or wellness program.

Are BOLDEN Nutrition coaches licensed medical professionals?

No. Unless expressly stated otherwise regarding a particular individual, BOLDEN Nutrition coaches and retail staff are not physicians, registered dietitians, licensed nutritionists, pharmacists, or other licensed healthcare professionals.


Our coaches may have experience across strength training, endurance, hybrid training, functional fitness, sports nutrition products, and general wellness. That experience does not replace individualized medical guidance from a qualified healthcare provider.

Are personalized recommendations prescriptions?

No. Recommendations from BOLDEN Nutrition are educational suggestions rather than medical prescriptions.


The final decision to purchase or use a product belongs to the customer. We strongly recommend discussing supplements with your physician or pharmacist, particularly if you take medication or have a medical condition.

Can BOLDEN Nutrition tell me whether a supplement is safe with my medication?

No. Medication and supplement interactions should be evaluated by a physician or pharmacist who understands your medical history and complete medication regimen.


Our staff may help you identify product ingredients and label information, but we cannot determine whether a supplement is medically appropriate for you.

Can you create a meal plan for me?

We can provide general educational guidance and help you identify prepared macro-focused meals that may align with your stated goals and preferences.


We do not provide medical nutrition therapy or prescribe therapeutic diets. Customers with medical dietary needs, diagnosed conditions, eating disorders, severe allergies, or medically prescribed nutrition requirements should consult a physician or registered dietitian.

Body Composition Assessments

What is a body composition assessment?

A body composition assessment uses commercially available equipment to estimate measurements beyond total body weight.

Depending on the equipment used, results may include:

  • Body weight;
  • Body-fat percentage;
  • Fat mass;
  • Lean body mass;
  • Skeletal muscle mass;
  • Body water;
  • Visceral-fat indicators;
  • Segmental estimates;
  • Basal metabolic rate;
  • Body mass index; and
  • Other device-generated metrics.

Why does BOLDEN Nutrition use body composition information?

Body composition information can provide a more useful starting point than body weight alone.

When available, we may use the results to support an educational conversation about:

  • Your stated goals;
  • Product categories;
  • Prepared meal options;
  • General nutrition considerations;
  • Training and recovery priorities; and
  • Changes over time.

The assessment does not replace medical testing or professional medical evaluation.

Is a body composition assessment a medical test?

No. Body composition assessments offered by BOLDEN Nutrition are general wellness tools and are not medical tests.

Results should not be used to diagnose:

  • Obesity;
  • Dehydration;
  • Malnutrition;
  • Hormonal conditions;
  • Metabolic disorders;
  • Disease; or
  • Any other medical condition.

Consult a qualified healthcare professional regarding medical concerns.

Are body composition results completely accurate?

No body composition method is perfectly accurate.

Results are estimates and may be affected by:

  • Hydration;
  • Food or beverage consumption;
  • Exercise;
  • Sodium intake;
  • Time of day;
  • Clothing;
  • Menstrual cycle;
  • Skin temperature;
  • Recent travel;
  • Device limitations; and
  • Other physiological factors.

For more meaningful comparisons, complete repeat assessments under similar conditions whenever possible.

How should I prepare for a body composition assessment?

Preparation instructions may vary depending on the equipment used. General recommendations may include:

  • Follow any instructions provided by BOLDEN Nutrition;
  • Avoid eating a large meal immediately before the assessment;
  • Avoid intense exercise immediately beforehand;
  • Maintain normal hydration;
  • Use the restroom before testing;
  • Remove shoes and heavy outerwear when requested; and
  • Complete repeat assessments at a similar time of day.

Preparation does not guarantee exact or clinically accurate results.

Can everyone complete a body composition assessment?

Not necessarily.

Tell our staff before an assessment if you:

  • Are pregnant or may be pregnant;
  • Have a pacemaker;
  • Have an implanted electronic device;
  • Have a mobility concern;
  • Have a medical restriction; or
  • Have been advised by a healthcare provider not to use similar equipment.

We may decline to perform an assessment when we believe it may be inappropriate or inconsistent with manufacturer instructions.

Will my body composition information be shared with my gym or trainer?

Not automatically.

A gym or trainer referral does not give us permission to disclose your identifiable body composition results, purchase history, consultation details, or health-related information.

We may share information when:

  • You directly authorize us to do so;
  • Sharing is necessary to provide a service you requested;
  • The recipient is acting as an authorized service provider;
  • The information is aggregated or deidentified; or
  • Disclosure is otherwise permitted or required by law.

Additional details are available in our Privacy Policy.

Products and Supplements

What types of products does BOLDEN Nutrition carry?

Our product selection may include:

  • Protein powders;
  • Creatine;
  • Pre-workout supplements;
  • Stim-free performance products;
  • Amino acids;
  • Intra-workout products;
  • Hydration and electrolyte products;
  • Recovery products;
  • Vitamins and minerals;
  • Greens and general wellness products;
  • Weight-management supplements;
  • Meal-replacement products;
  • Healthy snacks;
  • Prepared macro-focused meals; and
  • Related fitness and nutrition products.

Inventory and availability may change.

How does BOLDEN Nutrition select products?

We aim to carry reputable products that fit the needs of our customers across performance, strength, body composition, recovery, endurance, and general wellness.

Product availability at BOLDEN Nutrition does not mean that a product is medically appropriate for every individual or guaranteed to produce a particular result.

Customers should always review the current product label and consult a healthcare provider when appropriate.

Does BOLDEN Nutrition manufacture the supplements it sells?

Unless expressly stated otherwise, no.

Most products sold by BOLDEN Nutrition are manufactured, formulated, packaged, and labeled by independent third-party manufacturers.

Manufacturers are responsible for areas such as:

  • Product formulation;
  • Ingredients;
  • Manufacturing;
  • Testing;
  • Labeling;
  • Serving directions;
  • Warnings;
  • Claims;
  • Lot numbers; and
  • Expiration or best-by dates.

Can product packaging differ from the images online?

Yes. Manufacturers may update packaging, branding, formulas, ingredients, serving sizes, labels, or product appearance without advance notice.

Always review the label on the physical product before use. If the product you receive appears materially different from what you ordered, contact us before opening it.

Are dietary supplements approved by the FDA?

Dietary supplements are regulated differently from prescription and over-the-counter medications. The FDA does not approve dietary supplements before they are marketed in the same manner that it approves medications.

The presence of a product in our store or on our website does not mean the FDA has approved it for safety, effectiveness, diagnosis, treatment, cure, or prevention of disease.

What is BOLDEN Nutrition’s FDA disclaimer?

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.

Information provided by BOLDEN Nutrition is for educational and informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment.

Should I consult my doctor before taking supplements?

Yes. We recommend consulting your physician or another qualified healthcare professional before beginning any supplement regimen.

This is especially important if you:

  • Take prescription or over-the-counter medication;
  • Have a medical condition;
  • Are pregnant or nursing;
  • Are attempting to become pregnant;
  • Are preparing for surgery;
  • Have high or low blood pressure;
  • Have diabetes or blood-sugar concerns;
  • Have allergies or sensitivities;
  • Have a history of disordered eating;
  • Are sensitive to caffeine or stimulants;
  • Are under 18; or
  • Use multiple supplements.

Can I combine multiple supplements?

Some supplements may be commonly used together, but combining products can also cause excessive intake of caffeine, stimulants, vitamins, minerals, herbs, amino acids, or other ingredients.

Review all labels carefully and consult a physician or pharmacist before combining products.

BOLDEN Nutrition cannot determine whether a particular combination is medically safe or appropriate for you.

What should I do if I experience an adverse reaction?

Stop using the product and contact an appropriate healthcare professional.

Seek emergency medical assistance for a serious or life-threatening reaction.

Keep the product packaging, label, lot number, and expiration date. You may also report the reaction to the product manufacturer.

Contact us at info@boldennutrition.com if you believe there is a product-quality or safety concern.

Does BOLDEN Nutrition guarantee results?

No. Individual results vary.

We do not guarantee:

  • Weight loss;
  • Fat loss;
  • Muscle gain;
  • Strength gains;
  • Improved endurance;
  • Faster recovery;
  • Increased energy;
  • Improved focus;
  • Improved sleep;
  • Changes in body composition; or
  • Any particular health or performance outcome.

Results may depend on training, nutrition, consistency, sleep, stress, genetics, health status, medication use, product adherence, and other factors.

Are products safe for people under 18?

Product suitability depends on the product, its ingredients, the individual, and guidance from a parent, legal guardian, and healthcare provider.

Our website and services are intended primarily for adults age 18 and older. Individuals under 18 should use products only with the involvement of a parent or legal guardian and approval from an appropriate healthcare provider.

Some products may carry specific manufacturer age warnings or restrictions.

Do you carry products for drug-tested athletes?

We may carry products marketed as tested or certified by independent third-party programs. However, product certifications, formulas, and governing-body rules can change.

BOLDEN Nutrition does not guarantee that any product is compliant with a particular:

  • Athletic association;
  • School;
  • League;
  • Competition;
  • Employer;
  • Military organization; or
  • Drug-testing program.

Drug-tested athletes are responsible for verifying every product and ingredient with their governing organization before use.

How should supplements be stored?

Follow the storage instructions on the product label.

General recommendations may include:

  • Keep products sealed;
  • Store in a cool, dry place;
  • Avoid excessive heat or freezing;
  • Keep away from direct sunlight;
  • Protect from moisture;
  • Keep away from children and pets; and
  • Do not use products that are expired, damaged, recalled, contaminated, or improperly sealed.

What if a scoop is missing from my product?

Some powder scoops settle below the product during shipping. Carefully use a clean utensil to check beneath the powder.

If the scoop is still missing, review the label because some manufacturers provide serving measurements by weight rather than scoop.

Contact us or the manufacturer if you believe the product is incomplete or defective.

Why does my powder appear clumped or separated?

Powder products can clump because of humidity, temperature changes, settling, ingredient characteristics, or transportation.

Separation or clumping does not necessarily mean a product is unsafe. Review the label and expiration date and confirm that the seal was intact.

Do not use the product if it appears contaminated, improperly sealed, spoiled, or otherwise unsafe.

Allergies and Dietary Restrictions

Does BOLDEN Nutrition guarantee products are allergen-free?

No. Products may contain or be manufactured, processed, packaged, stored, or transported in facilities that handle common allergens.

Potential allergens may include:

  • Milk;
  • Eggs;
  • Fish;
  • Shellfish;
  • Tree nuts;
  • Peanuts;
  • Wheat;
  • Soy;
  • Sesame; and
  • Other ingredients capable of causing reactions.

Always review the current manufacturer label.

Can I rely on website filters such as gluten-free, dairy-free, or vegan?

Website filters and categories are provided for convenience but should not replace reviewing the physical product label.

Manufacturers may change ingredients, facilities, formulas, or certifications.

Customers with allergies, severe sensitivities, or strict dietary requirements should contact the manufacturer and consult a healthcare professional before use.

Can BOLDEN Nutrition recommend products for a severe allergy?

Our team may help you locate label and ingredient information, but we cannot guarantee that a product is safe for a severe or life-threatening allergy.

Contact the manufacturer directly to confirm current allergen and cross-contact information. Consult your physician before using the product.

Prepared Macro-Focused Meals

What are BOLDEN Nutrition’s macro-focused meals?

BOLDEN Nutrition offers packaged, prepared meals selected to help customers more conveniently manage calories, protein, carbohydrates, fats, and overall meal consistency.

Available meals, ingredients, portion sizes, and nutritional values may vary.

Does BOLDEN Nutrition prepare the meals?

No. Unless expressly stated otherwise, our meals are prepared and packaged off-site by an independent third-party commercial kitchen.

BOLDEN Nutrition purchases the meals at wholesale and resells them through our retail operation.

Are the listed calories and macros exact?

Nutritional information and macronutrient values are supplied by the meal producer and are estimates.

Actual values may vary because of:

  • Ingredient sourcing;
  • Portion variation;
  • Preparation;
  • Recipe changes;
  • Substitutions; and
  • Ordinary measurement tolerances.

Customers who require precise nutritional intake for a medical condition should consult a registered dietitian or physician.

Do the meals contain allergens?

Some meals may contain common allergens or may be prepared in facilities that handle allergens.

Always review:

  • The ingredient statement;
  • Allergen disclosure;
  • Nutrition Facts;
  • Storage instructions;
  • Reheating instructions; and
  • Use-by or expiration date.

Customers with severe allergies should contact the meal producer and consult a healthcare professional before consumption.

How should I store the meals?

Follow the instructions printed on the meal package.

Meals may require refrigeration or freezing. Customers are responsible for maintaining proper storage after purchase, pickup, or delivery.

Do not consume a meal that:

  • Was improperly stored;
  • Was left unrefrigerated beyond safe limits;
  • Appears spoiled;
  • Is improperly sealed;
  • Is contaminated;
  • Has damaged packaging; or
  • Is beyond its use-by or expiration date.

Can prepared meals be returned?

No. Prepared meals, refrigerated products, frozen products, and other perishable products are final sale for food-safety and quality-control reasons.

If a meal is damaged, spoiled, improperly sealed, or unsafe when supplied to you, contact us promptly and no later than seven calendar days after purchase or delivery.

Because the product is perishable, contacting us as soon as possible is strongly recommended.

Are prepared meals available for shipping?

Prepared meals and other perishable products may be restricted to in-store purchase or local pickup unless the product page and checkout specifically state that shipping is available.

Availability may depend on destination, packaging requirements, weather, delivery timing, and shipping method.

Online Orders

How will I know whether my online order was received?

After submitting an order, you will generally receive an order confirmation at the email address provided during checkout.

An order confirmation means we received the order. It does not necessarily mean that payment, inventory, or shipment has been fully confirmed.

Can I change my order after placing it?

Contact us immediately at info@boldennutrition.com.

Include your order number and requested change.

We cannot guarantee that changes can be made after an order has entered processing, been charged, packed, or had a shipping label created.

Can I cancel an online order?

You may request cancellation by emailing info@boldennutrition.com immediately after ordering.

Use the subject line:

Cancellation Request – Order #[Order Number]

Cancellation is not guaranteed. Once an order has entered processing, been packed, charged, fulfilled, or shipped, it may no longer be cancelled.

Online orders are final sale.

Online orders are final sale.r your customers.

What if I accidentally order the wrong product or flavor?

Review your order carefully before checkout.

Online purchases are final sale, including products ordered in the wrong:

  • Flavor;
  • Size;
  • Quantity;
  • Formula; or
  • Product variation.

Contact us immediately after ordering, but understand that we may be unable to modify or cancel an order once processing begins.

Why are online sales final?

We cannot personally inspect a product returned through the mail to verify that it has remained unopened, unused, untampered with, properly stored, and suitable for resale.

For health, safety, quality-control, and product-integrity reasons, we do not accept online returns or exchanges, even when a customer states that a product is unopened.

Damaged, incorrect, or missing products are handled separately under our Refund Policy.

Shipping and Delivery

Where does BOLDEN Nutrition ship?

We currently ship only to eligible addresses within the United States.

Available destinations and shipping methods are shown during checkout.

How long does order processing take?

Orders are generally processed within the timeframe stated on our Shipping Information page or during checkout.

Processing time is separate from carrier transit time.

Orders may require additional time during:

  • Holidays;
  • Promotions;
  • Product launches;
  • High-volume periods;
  • Weather disruptions;
  • Inventory reviews;
  • Payment reviews; or
  • Carrier interruptions.

How long will delivery take?

Delivery timing depends on:

  • Order-processing time;
  • Shipping method;
  • Destination;
  • Carrier performance;
  • Weather;
  • Holiday volume; and
  • Other transportation conditions.

Dates shown during checkout are estimates unless expressly identified as guaranteed.

How do I track my order?

When an order ships, we will generally send a shipping confirmation with tracking information.

Tracking may take 24–48 hours to display movement after a label is created.

What if I entered the wrong shipping address?

Email info@boldennutrition.com immediately.

Use the subject line:

Address Change Request – Order #[Order Number]

Include the original and corrected addresses.

We cannot guarantee that an address can be changed once processing begins.

Customers are responsible for providing accurate and complete shipping information.

What if my package is delayed?

Review the carrier tracking information first.

Carrier delays may occur because of:

  • Weather;
  • Holiday volume;
  • Transportation interruptions;
  • Labor disruptions;
  • Incorrect routing;
  • Delivery-access issues; or
  • Other events outside our control.

Contact us if tracking shows no meaningful movement beyond the carrier’s normal delivery window.

What if tracking says delivered, but I cannot find the package?

First:

  1. Confirm the address on your order;
  2. Review the carrier’s tracking page and delivery photograph;
  3. Check porches, entrances, mailboxes, garages, and parcel lockers;
  4. Ask household members;
  5. Check with neighbors;
  6. Contact building management, reception, or a mailroom;
  7. Allow up to 24 hours in case the carrier marked it delivered early; and
  8. Contact the carrier.

Then email info@boldennutrition.com with the subject:

Delivered but Not Received – Order #[Order Number]

Carrier-confirmed delivery does not automatically qualify an order for replacement or refund.

Is BOLDEN Nutrition responsible for stolen packages?

BOLDEN Nutrition is not ordinarily responsible for theft occurring after a carrier confirms delivery.

Customers concerned about theft should use a secure delivery address, monitored location, parcel locker, or signature-required option when available.

We may provide available order and tracking documentation to assist with a carrier, police, insurance, or package-protection claim.

What if a package is returned to BOLDEN Nutrition?

A package may be returned because of an incorrect address, missing unit number, refused delivery, failed delivery attempts, or failure to retrieve the package.

The customer may be responsible for:

  • Original shipping charges;
  • Return-to-sender costs;
  • Reshipping charges; and
  • Other carrier fees.

Refusing delivery is not an approved method of cancelling or returning an online order.

How can heat or cold affect my shipment?

Extreme temperatures may temporarily affect the appearance or consistency of products such as:

  • Gummies;
  • Bars;
  • Chocolate products;
  • Capsules;
  • Snacks; and
  • Powders.

Customers are responsible for monitoring tracking and retrieving packages promptly.

Do not use a product that appears contaminated, spoiled, improperly sealed, or unsafe.

Damaged, Missing, or Incorrect Products

What should I do if my online order arrives damaged?

Notify us within seven calendar days after delivery.

Email:

info@boldennutrition.com

Use the subject line:

Damaged Order – Order #[Order Number]

Include:

  • Your full name;
  • Order number;
  • Description of the damage;
  • Photographs of the product;
  • Photographs of the damaged area;
  • Photograph of the product label;
  • Photograph of the lot number and expiration date, when visible;
  • Photographs of the shipping package;
  • Photograph of the shipping label; and
  • Photographs of any visible carrier damage.

Keep the damaged product and all packaging until we complete our review.

Will BOLDEN Nutrition replace a damaged product?

When a damaged-product claim is approved, we will generally provide a prepaid shipping label and instructions for returning the damaged product.

After the damaged item is returned and verified, we will send a replacement of the same product, subject to availability.

If the same product is unavailable, we may offer another appropriate resolution.

Should I throw away a damaged product?

No. Keep the product, container, shipping box, packing materials, and labels until we complete our review.

For perishable food, follow the instructions we provide. Do not consume anything that appears spoiled, contaminated, improperly sealed, or unsafe.

What if BOLDEN Nutrition sent the wrong product?

Notify us within seven calendar days after delivery.

Do not open or use the incorrect product.

Email info@boldennutrition.com with:

  • Your order number;
  • A description of what was ordered;
  • A description of what was received;
  • Photographs of the product;
  • Photograph of the shipping label; and
  • Photograph of the packing slip, if included.

If the error is confirmed, we will provide return and replacement instructions.

What if an item is missing from my package?

Contact us within seven calendar days after delivery.

Include:

  • Your order number;
  • The missing product;
  • Photographs of all products received;
  • Photographs of the shipping box;
  • Photograph of the shipping label; and
  • Photograph of the packing slip, if included.

We may review fulfillment records, package weight, inventory information, and carrier details before resolving the claim.

What if I believe a product has a manufacturing defect?

Email info@boldennutrition.com and include:

  • Order number or proof of purchase;
  • Product name;
  • Description of the concern;
  • Photographs;
  • Lot number; and
  • Expiration or best-by date.

Depending on the issue, we may review the concern, contact the manufacturer, refer you to the manufacturer, request a return, or provide another appropriate resolution.

Do not consume a product that appears contaminated, recalled, improperly sealed, or unsafe.

Refunds, Returns, and Exchanges

Can I return an online purchase?

No. All online purchases are final sale.

We do not accept online returns or exchanges, including products that appear unopened.

Products delivered damaged, missing, or incorrect may qualify for replacement when reported within seven calendar days and handled in accordance with our Refund Policy.

Can I return a product purchased in-store?

An eligible in-store purchase may be returned or exchanged within 30 calendar days of the original purchase date.

The product must:

  • Be unopened;
  • Be unused;
  • Have the original manufacturer seal intact;
  • Be in the original packaging;
  • Be undamaged;
  • Be unexpired;
  • Show no evidence of tampering;
  • Be suitable for resale; and
  • Be accompanied by the original receipt or acceptable proof of purchase.

All returns are subject to inspection.

Can I mail back an in-store purchase?

No. In-store purchases must be returned directly to the BOLDEN Nutrition retail location so our staff can inspect the product.

Do not mail a return without written authorization.

Can I return an opened supplement?

No. Opened, used, or unsealed supplements cannot be returned or exchanged.

Can I return a product because I dislike the flavor?

Online purchases cannot be returned for taste or flavor preferences.

An in-store product is no longer returnable once opened, even if the customer dislikes the flavor, texture, smell, sweetness, or consistency.

Can I return a product that did not produce my desired result?

No. Individual results vary, and we do not guarantee specific outcomes.

A product cannot be returned or refunded solely because it did not produce the desired weight, body composition, performance, recovery, appetite, energy, or wellness result.

Do I need a receipt for an in-store return?

Yes. Bring the original receipt or other acceptable proof of purchase.

We may be unable to approve a return when the purchase cannot be verified.

How will an approved in-store refund be issued?

Approved refunds are generally issued to the original payment method.

Processing times vary by bank or card issuer.

Purchases made with gift cards or store credit may be returned to a gift card or store credit.

Are gift cards refundable?

No. Gift cards are generally final sale and cannot be exchanged for cash except where required by law.

Are clearance products returnable?

Products identified as final sale or clearance are not returnable unless required by law or the product was damaged or defective when supplied.

Subscriptions and Automatic Renewals

Does BOLDEN Nutrition offer product subscriptions?

Yes. Eligible products may be available through automatically renewing subscriptions.

Available subscription intervals, prices, discounts, and conditions are displayed before enrollment.

How do subscriptions work?

By enrolling, you authorize BOLDEN Nutrition and its payment provider to charge your selected payment method automatically at the disclosed frequency until the subscription is cancelled.

Subscription orders are processed and shipped according to the schedule shown in your account or subscription confirmation.

Do subscriptions automatically renew?

Yes. Subscriptions renew automatically until cancelled.

The recurring price, frequency, and other material terms will be disclosed before enrollment.

Can I cancel my subscription at any time?

Yes. You may cancel an eligible subscription at any time before the next order enters processing.

Online subscriptions may be cancelled using the online account or subscription-management method provided.

You may also email:

info@boldennutrition.com

Cancellation applies to future renewals and does not automatically cancel an order that has already entered processing.

Does cancelling my subscription refund an order already processed?

No.

Cancelling prevents eligible future renewals. It does not cancel or refund an order that has already:

  • Been charged;
  • Entered processing;
  • Been packed;
  • Been fulfilled;
  • Been shipped; or
  • Been delivered.

Online subscription orders are final sale.

Can I pause, skip, or change a subscription order?

Available subscription-management options may allow you to:

  • Skip an order;
  • Pause the subscription;
  • Change the frequency;
  • Change the quantity;
  • Update the product;
  • Update the payment method; or
  • Update the shipping address.

Changes must be completed before the next order enters processing.

Available features may depend on the subscription platform and product.

What happens if my subscription payment fails?

We may:

  • Retry the payment;
  • Ask you to update your payment method;
  • Delay the order;
  • Skip the shipment;
  • Suspend the subscription; or
  • Cancel the subscription.

Customers are responsible for maintaining current payment and shipping information.

Can subscription pricing change?

Yes. Subscription prices may change because of manufacturer pricing, shipping costs, taxes, discount changes, product updates, or other business considerations.

When required by law, we will provide advance notice before charging the updated amount.

Are subscription products eligible for returns?

Subscription orders are online purchases and are final sale.

They remain eligible for damaged-product replacement if the product arrives damaged and the customer follows the required seven-day reporting procedure.

In-Store Shopping

Can I purchase products without completing a consultation?

Yes. A consultation is available to help customers make informed decisions, but it is not required for every purchase.

Some products may be restricted or declined when we believe a sale raises a safety, legal, or compliance concern.

Can I order online and pick up in-store?

In-store pickup may be available for eligible products when shown during checkout.

Wait until you receive confirmation that the order is ready before visiting the store.

Online pickup orders remain online sales and are subject to the online final-sale policy unless otherwise stated.

Are online and in-store prices always the same?

Not necessarily.

Prices, promotions, discounts, product availability, and special offers may differ between the website and retail location.

An online promotion does not automatically apply in-store, and an in-store promotion does not automatically apply online, unless the offer states otherwise.

Can I place a product on hold?

Product-hold availability may depend on the item, inventory, anticipated demand, and store procedures.

Contact the store for assistance. A product is not guaranteed until the hold is confirmed and any required payment is completed.

Can I return a product purchased from another retailer?

No. We only accept eligible returns for products purchased directly from BOLDEN Nutrition.

Products purchased from another business must be returned through that retailer or the manufacturer.

Privacy and Customer Information

What personal information does BOLDEN Nutrition collect?

Depending on how you interact with us, we may collect:

  • Contact information;
  • Account information;
  • Order history;
  • Shipping information;
  • Subscription details;
  • Consultation information;
  • Body composition results;
  • Meal preferences;
  • Marketing preferences;
  • Website activity; and
  • Customer-service communications.

Complete details are provided in our Privacy Policy.

Is body composition information considered medical information?

Body composition information may be considered health-related or sensitive personal information under certain privacy laws.

BOLDEN Nutrition is not a medical provider, and information provided directly to us may not be protected by HIPAA.

We nevertheless seek to handle body composition and consultation information responsibly and in accordance with applicable privacy requirements.

Does BOLDEN Nutrition sell personal information?

We do not sell personal information to third parties in exchange for money.

Certain advertising and analytics technologies may involve disclosures that some privacy laws define as a “sale,” “sharing,” or targeted advertising.

Customers may review available privacy choices and opt-out instructions in our Privacy Policy.

How can I submit a privacy request?

Email:

info@boldennutrition.com

Use the subject line:

Privacy Rights Request

Include your full name, account email address, state of residence, and the right you wish to exercise.

Additional verification may be required.

Promotions and Discounts

Can discount codes be combined?

Unless an offer expressly states otherwise, discount codes and promotions cannot be combined.

Promotions may be subject to:

  • Eligible products;
  • Minimum purchase amounts;
  • Customer limits;
  • Expiration dates;
  • Subscription exclusions;
  • Shipping exclusions; and
  • Other terms.

Can a discount be applied after I place an order?

No. Discounts generally cannot be added retroactively after an order has been submitted.

Review and apply the promotional code before completing checkout.

Do taxes or shipping count toward a free-shipping threshold?

Unless the promotion states otherwise, taxes and shipping charges do not count toward a free-shipping minimum.

The qualifying merchandise subtotal must meet the stated threshold after applicable discounts.

Can BOLDEN Nutrition cancel a promotion?

We may modify or end a promotion as permitted by law.

Orders involving suspected fraud, code manipulation, unauthorized distribution, or promotional abuse may be declined or cancelled.

Additional Support

Where can I find BOLDEN Nutrition’s policies?

Our website footer should provide access to:

  • Terms and Conditions;
  • Privacy Policy;
  • Refund Policy;
  • Shipping Information; and
  • Frequently Asked Questions.

Subscription terms may also be displayed during enrollment and within the customer subscription portal.

What if my question is not answered here?

Email:

info@boldennutrition.com

Please include relevant information such as:

  • Your name;
  • Order number;
  • Product name;
  • Description of the issue; and
  • Photographs when reporting damage or a product concern.

Important Health and FDA Notice

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.

Information provided by BOLDEN Nutrition is for informational and educational purposes only. It is not intended to replace medical advice, diagnosis, or treatment from your physician or another qualified healthcare professional.

You should not use information provided by BOLDEN Nutrition to diagnose or treat a health problem or disease or to prescribe, begin, stop, or modify medication.

Carefully read all product labels, ingredients, warnings, directions, allergen disclosures, and manufacturer documentation before use.

Consult your physician before beginning a supplement, nutrition, exercise, weight-management, or wellness program.

If you have or suspect that you have a medical problem, promptly contact an appropriate healthcare provider.